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1. contact customer service

No later than 14 days after the invoice date via the contact form.
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1. contact customer service

2. return the product

Return the product to the following address (postage costs for sending at your expense)

smartphoto AG
z. Attn: Customer Service
Salinenstrasse 59
4133 Pratteln
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2. return the product

3. credit will be booked to your customer account.

We book a credit to your customer account for the repeated, free order of the same product without additional shipping costs.
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3. credit will be booked to your customer account.

4. reorder product

You can use this credit to order your product again
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4. reorder product