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How can we help you?

Are you looking for an answer? Here you can track the status of your last order and find answers to the most frequently asked questions
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Where is my parcel?

Enter the email address with which you placed your order and the order number of your order or login with your smartphoto account to track your package

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Frequently Asked Questions

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Contact us!

Call us

Our customer service is available by phone from Monday to Friday from 8:30 am to 12:30 pm and from 1:30 pm to 4:30 pm, except on holidays.


We would be happy to answer your questions via:

(Local rate - CHF 0.07 per minute from the Swiss fixed network)
0 844 808 404
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Email us

Our customer service typically responds to your email inquiries within 24 hours.


We are here for you from Monday to Friday, except on holidays. Please write to us at the following email address:

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Send us a letter

smartphoto AG
Kundendienst
Salinenstrasse 59
CH-4133 Pratteln
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