How can we help you?
Are you looking for an answer? Here you can track the status of your last order and find answers to the most frequently asked questions
Where is my parcel?
Enter the email address with which you placed your order and the order number of your order or login with your smartphoto account to track your package
Frequently Asked Questions
Do you have a question but can't find the answer? Fill out the form below...
Do you have another question?
Contact us!
Call us
Our customer service is available by phone from Monday to Friday from 8:30 am to 12:30 pm and from 1:30 pm to 4:30 pm, except on holidays.
We would be happy to answer your questions via:
(Local rate - CHF 0.07 per minute from the Swiss fixed network)0 844 808 404
Online
Email us
Our customer service typically responds to your email inquiries within 24 hours.
We are here for you from Monday to Friday, except on holidays. Please write to us at the following email address:
service.en@smartphoto.chOnline
Send us a letter
smartphoto AGKundendienst
Salinenstrasse 59
CH-4133 Pratteln
Online
Follow us on social media
Online